As the late American businessman and founder of Walmart, Sam Walton, once said:
“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”
In other words, creating successful relationships with clients, ones that keep them as clients for the long haul, is the basis of a successful company – no matter its size. Keeping clients happy isn’t always easy, but it’s very possible. At MultiLing, for example, many of our clients are now true partners—they learn from us and we learn from them—and have been coming to us for IP translation services for more than a decade.
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