Last Updated: September 27, 2018
Information We Collect & How We Collect It
We collect several types of information from and about users of MultiLing Services, which may include information defined as personal data under the General Data Protection Regulation (“personal data”). For example, we may collect information such as your name, email address, telephone number, country, job title and function, company or organization name, annual revenue, industry, current customer status, file uploads by you, messages submitted by you, product interests, and information related to inquiries and requests. We may also collect information about your internet connection and the equipment you use to access MultiLing Services. As you use MultiLing Services, we may automatically collect information such as your usage details, IP addresses, and information collected through cookies.
Information You Provide
The information we collect on or through MultiLing Services may include, without limitation:
Information you provide by filling in forms associated with MultiLing Services may include the following:
Information related to creating an online profile associated with MultiLing Services;
Information related to signing up for newsletters, blog subscriptions, or other types of informational material we may periodically choose to send you;
Information related to feedback on MultiLing Services; or
Information related to processing and responding to your inquiries related to customer service, vendor support, or to our services in general.
Records and copies of your correspondence with us (including emails and email addresses).
Information We Collect
As with many other websites, as you navigate through and interact with those associated with MultiLing Services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including, without limitation:
Details of your interactions with MultiLing Services, including resources (e.g., files, videos, or other information and data) you access, download, or use.
Traffic data, location data, logs, language, date and time of access, frequency, and other communication data.
Information about your computer and internet connection, including your IP address, operating system, host domain, and browser type.
Details of referring websites (URLs).
Translation projects or other work you have submitted, accepted, rejected, viewed, or otherwise interacted with through MultiLing Services.
The information we collect automatically is statistical data that helps us improve MultiLing’s Services and deliver a better and more personalized service including, without limitation, enabling us to:
Determine web site traffic patterns and user frequency.
Count web visits.
Determine traffic sources so we can measure and improve the performance of MultiLing Services.
Know which pages and content are the most and least popular.
Observe site search patterns to provide more intuitive navigation cues.
Improve the quality of MultiLing’s products and services.
Cookies Used on Our Websites
In association with MultiLing Services, you may use SDL Trados Studio®. SDL provides technology that allows users to build plugins that integrate with the Trados desktop application in order to augment that application. If you are using Trados is association with MultiLing Services, please see the Terms of Service for MultiLing’s Trados plugin for additional information regarding what information is collected and how it is used.
Your Rights Regarding Your Personal Data
We remind you that you may at any time exercise certain rights you may have under applicable law and regulation, including, without limitation, the following rights:
The right to request access to your personal data, which includes the right to obtain confirmation from us as to whether your personal data is being processed, and where that is the case, the right to access information related to how it is processed.
The right to rectification or erasure of your personal data, which includes the right to have incomplete personal data completed, including by means of providing a supplementary statement and certain rights to request that we erase your personal data without undue delay.
The right to restrict or object to processing concerning your personal data, which includes restricting us from continuing to process your personal data under certain circumstances.
The right to data portability, which includes certain rights to have your personal data transmitted from us to another party.
Where data processing is based on your consent, the right to withdraw consent at any time.
And other applicable rights.
Any requests related to the above rights may be made by sending an email to email@example.com.
How We Use Your Information
Below is information about how we process data collected about you (including personal data) as well as the corresponding legal basis. We may process your information where the processing is:
Necessary for entering into or the performance of a contract with you. For example:
To carry out our obligations arising from any contracts entered into between you and us in relation to MultiLing Services.
To process your job application.
Necessary for us to comply with a legal obligation.
Necessary for the purposes of the legitimate interests pursued by a third party or us (to the extent it does not infringe on any data subject’s fundamental rights and freedoms). For example:
To ensure that content relevant to MultiLing Services is presented in the most effective manner for you and for your computer.
To allow you to participate in interactive features of our service (when you choose to do so).
To keep MultiLing Services safe and secure.
To provide you with technical support and to improve MultiLing Services.
To provide you with information you have requested or to respond to your inquiries.
To notify you about changes to MultiLing Services.
To communicate with you if you are an existing customer (including by email and SMS) to provide information about services similar to those that were the subject of a previous sale or negotiations of a sale with you.
Subject to applicable law and regulations, in the event of a sale, merger, consolidation, change in control, transfer of substantial assets, reorganization, or liquidation, to transfer, sell, or assign to third parties information concerning your relationship with us, including, without limitation, personal data that you provide and other information concerning your relationship with us.
Pursuant to valid consent provided by you, to provide you with information about services we feel may interest you.
For any other purpose where you have provided valid consent where it is legally required.
If you do not want us to use your data in this way, do not provide us any personal data and do not use MultiLing Services. You can unsubscribe by sending your request to firstname.lastname@example.org.
How Your Information Is Disclosed
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. Subject to applicable law and regulations, we may disclose personal data we collect or you provide as described in this policy:
To any member of our group, which means our affiliates and subsidiaries for the purposes of:
Carrying out our obligations arising from any contracts entered into between you and us and to provide you with the information, products, and services you request from us.
Processing your job application.
Providing you with information that you have requested and responding to your inquiries.
Communicating with you if you are an existing customer (including by email and SMS) to provide information about services similar to those that were the subject of a previous sale or negotiations of a sale to you.
And, subject to applicable law and regulations, in the event of a sale, merger, consolidation, change in control, transfer of substantial assets, reorganization, or liquidation, transferring or assigning to third parties information concerning your relationship with us, including, without limitation, personal data that you provide and other information concerning your relationship with us.
To contractors, service providers, and other third parties we use to support our business or in connection with the administration and support of the activities noted above and who are bound by contractual obligations to keep personal data confidential and use it only for the purposes for which we disclose it to them (e.g., database hosting providers, managed services providers, developers, consultants, and service providers assisting us with customer relationship management, content development and management as well as facilitating the upload of documents provided by you via MultiLing Services). If you have any questions or concerns about a service provider or partner, please contact us at email@example.com.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of MultiLing’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by MultiLing about MultiLing Services users is among the assets transferred.
To fulfill the purpose for which you provide it. For example, if you email us asking us to contact a third party, we may transmit the contents of your email to the recipient.
For any other purpose disclosed by us when you provide your information or with your consent when required by applicable law and regulations.
If you have questions about or need further information concerning the legal basis on which we collect and use your personal data, please contact us at firstname.lastname@example.org.
Choices You Have about How We Use and Disclose Your Information
We strive to provide you with choices regarding the personal data you provide to us. We have created mechanisms to provide you with the following control over your information:
Do Not Track. We do not currently respond to ‘do not track’ signals as we do not track our clients or vendors across third party websites.
International Data Transfers
The data we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”), including the United States. It may also be processed by staff operating outside the EEA who work for us or other entities acting as data processors processing data on our behalf. This includes staff engaged in, among other things, the fulfillment of your request or order and the provision of support services.
Personal Data Retention
Unless otherwise required by law, we will erase personal data when
It is no longer necessary in relation to the purposes for which it was collected or otherwise processed;
When you withdraw your consent (where lawfulness of processing was based on your consent) and there is no other legal ground for the processing;
When you object to the processing and there are no overriding legitimate grounds for the processing;
When your personal data has been unlawfully processed; and
When it is necessary to comply with legal obligations.
Data Security Measures
We have implemented measures designed to secure your personal data from accidental loss and from unauthorized access, use, alteration, and disclosure.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted over the internet to us or in relation to MultiLing Services. Any transmission of your personal data is at your own risk.
Third Party Sites
MultiLing Services may contain links or references to websites outside of our control. Please be aware that this policy does not apply to these websites. We encourage you to read the privacy statements and terms and conditions of linked or referenced websites you enter. These third-party websites may send their own cookies and other tracking devices to you, log your IP address, or otherwise collect data or solicit personal data. WE DO NOT CONTROL AND ARE NOT RESPONSIBLE FOR WHAT THIRD PARTIES DO IN CONNECTION WITH THEIR WEBSITES, OR HOW THEY HANDLE YOUR PERSONAL DATA. PLEASE EXERCISE CAUTION AND CONSULT THE PRIVACY POLICIES POSTED ON EACH THIRD-PARTY WEBSITE FOR FURTHER INFORMATION.
MultiLing Does Not Collect Information on Children
MultiLing Services are not intended for children (persons under 18 years of age), and MultiLing does not knowingly collect or use any personal data from children. No one under the age of 18 may provide any information to MultiLing. If we learn we have collected or received personal data from a child, we will delete that information. If you believe we might have any information from or about a child, please contact us at email@example.com.
Our Contact Information
The data controller is:
180 N. University Ave., Suite 600
Provo, Utah 84601